Claritix — Account & Data Deletion Request

In Compliance with Google Play & Apple App Store Data Safety Standards

Overview: You have full sovereignty over your personal data in the Claritix app. You can permanently delete your account and all associated records with a single tap inside the app, or submit an email deletion request via this page.

1. How to Delete Your Account In-App (Instant & Irreversible)

The fastest and most direct way to delete your data is through the in-app deletion button:

  1. Launch the Claritix app.
  2. Tap the Profile tab in the bottom navigation bar.
  3. Scroll to the bottom and tap the red "Delete All My Data and Account" button.
  4. Confirm the action when prompted.

Upon confirmation, all local databases on your device (decisions, chat histories, assessment scores), auth keys, and server-side usage records / encrypted backups are permanently and irreversibly purged.

2. Web-Based Deletion Request (If App is Uninstalled)

If you have uninstalled the Claritix app or no longer have access to your device, you may request deletion of your server account and data via email:

Send an email from your registered email address with the subject line "Claritix Account Deletion Request" to:

Email: [email protected]

Processing Timeframe: Following verification of your account ownership, your data will be permanently wiped within 48 hours (maximum 7 business days), and a written confirmation will be dispatched to you.

Submit Deletion Request

3. Data Retention and Erasure Schedule

Data Category Deletion Status Details & Retention Schedule
Account & Email Record Permanently Deleted Session tokens and server account identifiers are erased immediately.
Local Decisions & Chats Permanently Deleted Device storage (IndexedDB/Dexie) is completely cleared upon in-app deletion.
Encrypted Cloud Backups Permanently Deleted Any encrypted backup snapshots stored on the server are eradicated.
Anonymized Error Logs Auto-purged within 30 Days Diagnostic error logs without personal identifiers or user IDs are retained strictly for technical reliability and cycled within 30 days.
External Coaching Inquiries Deleted upon Request Session request emails sent to Banu Ünal Ergün are retained according to statutory business and tax duties, unless specific deletion is requested.